Microsoft Outlook 2003

£29 (plus vat)

The Outlook 2003 course is divided into 11 chapters containing a total of 133 interactive learning lessons which takes you through the skills and knowledge you need to make effective use of Microsoft Outlook 2003.

The beauty? It's there all the time, at your elbow - when you need a little help on how to do something, go to your online learning - look it up and get a refresher, in just a few minutes - no need to trouble anyone else and you don't need to remember.

The content covered:

Chapter One: The Fundamentals  

What’s New in Outlook 2003?

Starting Outlook

Understanding the Outlook Screen

Using the Navigation Pane

Using Menus

Using Toolbars

Filling Out Dialog Boxes

Keystroke and Right Mouse Button Shortcuts

Composing and Sending E-mail

Receiving E-mail

Cutting, Copying, and Pasting Text

Creating an Appointment

Viewing the Calendar

Editing and Rescheduling Appointments

Using the Contacts List

Viewing, Editing, and Deleting Contacts

Using the Tasks List

Using Notes

Working with Outlook Today

Getting Help

Changing the Office Assistant and Using the Help Button

Printing an Item

Exiting Microsoft Outlook

Chapter One Review

Chapter Two: Using E-mail 

Composing and Sending E-mail

Specifying Message Options

Receiving and Sorting Messages

Replying to a Message

Forwarding a Message

Checking Your Spelling

Inserting a Hyperlink

Attaching a File to a Message

Opening an Attachment

Finding Messages

Deleting Messages

Exploring the Folder List

Using Outlook Web Access

Chapter Two Review

Chapter Three: Using the Address Book 

Introduction to the Address Book

Adding New Entries

Searching the Address Book and Editing Entries

Creating a Distribution List

Deleting Contacts and Distribution Lists

Chapter Three Review

Chapter Four: Using the Contacts List 

Adding a Contact

Editing and Deleting Contacts

Adding an E-mail Sender to the Contacts list

Mapping a Contact’s Address on the Internet

Changing Views

Using the Actions Menu

Printing the Contacts List

Chapter Four Review

Chapter Five: Using the Calendar 

Scheduling an Appointment

Viewing the Calendar

Editing and Rescheduling Appointments

Scheduling an Event

Setting Reminders

Copying Appointments

Configuring Calendar Options

Working with Recurring Appointments

Printing the Calendar

Color-Coding Appointments

Changing Calendar Views

Arranging Appointments and Events

Viewing the TaskPad

Viewing Calendars Side by Side

Chapter Five Review

Chapter Six: Using the Tasks List 

Using the Tasks List

Creating a Recurring and Regenerating Task

Changing Task Views

Arranging Tasks

Chapter Six Review

Chapter Seven: Using the Journal 

Recording Items in the Journal Automatically

Viewing the Journal

Manually Creating a Journal Entry

Opening, Modifying, and Deleting a Journal Entry

Creating Journal Entries Related to a Contact

Changing Journal Views

Chapter Seven Review

Chapter Eight: Advanced E-mail Features 

Saving Unfinished Messages (Drafts)

Recalling a Message

Using the Out of Office Assistant

Using Stationery

Creating a Signature

Inserting a Signature

Dealing with Junk E Mail

Adding Names to the Blocked and Safe Senders Lists

Formatting Fonts

Changing the Message Format and Using Word

Viewing the Mail Window

Changing Views

Changing E-mail Options

Changing Outlook’s Security Settings

Chapter Eight Review

Chapter Nine: Organizing and Finding Information 

Working with Outlook Data files

Finding Information

Using the Advanced Find Feature

Using Folders to Organize Information

Creating a Folder

Renaming, Copying, Moving, and Deleting a Folder

Using and Creating Search Folders

Modifying and Deleting Search Folders

Selecting Multiple Items

Flagging Items

Using Categories

Creating a Rule by Example

Creating a Rule with the Rules Wizard

Managing Rules

Using Grouped Views

Filtering Information

Color-Coding E-mail Messages

Sorting Information

Adding Fields to a View

Creating a Custom View

Closing an Outlook Data File

Chapter Nine Review

Chapter Ten: Collaborating with Other Users 

Planning a Meeting

Respond to a Meeting Request

Checking Responses to a Meeting Request

Creating and Working with Group Schedules

Set Free/Busy Options and Publishing Your Calendar on the Internet

Sharing Your Calendar and Other Outlook Folders

Opening a Shared Calendar

Giving Delegate Permissions

Open Shared Folders Automatically

Taking a Vote

Responding To and Tracking Votes

Assigning Tasks to Another User

Sending a Status Report

Working with Public Folders

Adding a New Item to a Public Folder

Replying to Items in a Public Discussion Folder

Chapter Ten Review

Chapter Eleven: Advanced Topics 

Customizing Outlook’s Toolbar

Using the Tools Together

Sending Faxes

Manually Archiving Information

Retrieving Archived Items

Using AutoArchive

Importing Information

Exporting Information

Starting Outlook Automatically when Windows Starts

Accessing Your Outlook E-mail on an E-mail Service

Chapter Eleven Review

Index